case study
pilot live in 4 provinces
- pilot live within three months
- zero interruptions to service
- minimal effort by China Mobile
15% incremental revenue increase
- pilot implies RMB 14 billion incremental gain
- deployed with aiP, expanding to all provinces
- expanding to aiM, aiC, and aiW
excellent relationship
- Apex relationships with China Mobile Online Services and Group Marketing
- Close working relationships with CEOs of all provinces
- Highly appreciated by provincial contact center leaders