case study
pilot on 300 agents
- pilot live within three months
- zero interruptions to service
- minimal effort by CPIC
10% revenue increase
- pilot implies RMB 4 billion incremental gain
- deployed with aiP, expanding to all agents, all skills
- expanding to aiM, aiC, and aiW
excellent relationship
- Apex relationships with P&C company.
- Close working relationship with Telesales
- Highly appreciated by contact centre leadership